Terms of Service

1. Who we are

FieldProof Business is operated by Occasions Digital Studio ("we", "us"). It provides organisations with software and optional managed services for field inspections, evidence capture, findings review and reporting.

These terms apply to the organisation that creates a company account (the "Customer") and to every user it invites.

2. Accounts and users

The Customer is responsible for who it invites, the roles it assigns (owner, admin, manager, reviewer, field inspector, viewer) and for removing access when someone leaves.

Users must keep sign-in details private and use the service only for the Customer's legitimate business purposes.

3. Customer data and evidence

The Customer owns the requests, visits, photos, videos, findings and reports it creates. We process this data only to provide the service.

Original evidence files and their fingerprints are kept unaltered. Stamped copies, previews and reports are generated separately so the original can always be checked.

Published reports are locked and cannot be edited, replaced or deleted through the service; corrections are issued as a new version.

4. What evidence shows

FieldProof records what was captured, when, where and by which account. A verified fingerprint shows a file is unchanged since capture; it does not by itself prove the cause of an incident, the quality of work or compliance with any standard.

Findings are recorded and reviewed by people. We do not make fraud determinations, and neither do our tools.

5. Field staff and location

Location is recorded only when evidence is captured. Live position sharing is optional for each field user, off by default, and no movement history is stored.

The Customer must inform its field staff how the Field App records location and evidence.

6. Managed services and FieldProof Operations

Where the Customer asks us to dispatch inspectors or perform quality checks, our staff receive access only to the specific request, for a limited time, and that access can be revoked at any time. Every action is logged.

7. Plans, fees and availability

Fees are set out in the Customer's order or agreement. We aim to keep the service available but do not guarantee uninterrupted access; capture works offline and syncs when a connection returns.

8. Liability

To the extent permitted by law, our liability is limited to the fees paid for the service in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Changes and contact

We may update these terms and will notify company owners before material changes take effect. Questions: use the Request a demo page or the contact details in your agreement.